Terms and Conditions

Effective Date: October 27, 2026

1. Scope of Engagement

SILSILA 360 provides inbound customer experience, vehicle dispatch coordination, virtual reception, and business support services. Specific operating hours, response times, language requirements, and fees are agreed under individual Master Service Agreements (MSAs) and Statements of Work (SOWs).

2. Service Limitations

Operational coordination for taxi, chauffeur, and logistics businesses is performed through client-licensed dispatch and communication platforms. SILSILA 360 acts as an operational coordination provider in accordance with client-approved SOPs.

3. Governing Law

These general terms and website usage policies are governed by and construed in accordance with the laws of Pakistan, subject to any jurisdiction-specific provisions defined in formal client contracts.