Frequently Asked Questions.

SILSILA 360 provides inbound customer support, taxi and fleet dispatch operations, virtual reception, recruitment administration, back-office business support, and tailored web technology solutions.

You can use our online Request a Proposal form to specify your requirements (operating hours, volume, required systems), and our team will prepare a structured proposal tailored to your needs.

No. SILSILA 360 strictly does not engage in outbound cold-calling, unsolicited telemarketing, or promotional mass-calling campaigns. Our operations are strictly dedicated to inbound customer support, authorized operational dispatch, virtual reception, and back-office services.

Yes. We are a Pakistan-based outsourcing partner delivering reliable support for both local and international organizations across the UK, Middle East, North America, and Europe, adhering to agreed operating hours and SLA standards.

We provide both models. Dedicated teams are assigned exclusively to your business for consistent workflows, while shared teams offer cost-effective coverage for lower or variable inquiry volumes.

Yes. Our staff are trained to work directly within your preferred dispatch software, CRM, helpdesk, or communication platforms (such as Autocab, iCabbi, Zendesk, Freshdesk, Slack, and others).

Onboarding follows a 4-step framework: 1) Understand Your Needs, 2) Design Your Workflow & SOPs, 3) Integrate Systems & Train Operators, and 4) Launch, Support, and Continually Improve.